Customer Service Representative - State Farm Agent Team Member
Full Time • Macon - GA
Responsive recruiter
Benefits:
- License Reimbursement
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my agency in 2018 after serving as a pastor for 17 years, bringing a people-first, values-driven approach into agency ownership. I’m married and a proud parent of five children, with one son playing college baseball and the others active in various sports. I was born and raised in Middle Georgia and remain a lifelong resident of Warner Robins. I earned my bachelor’s degree from Brewton-Parker College and stay active in the Chamber of Commerce. Outside of work, I enjoy golf, working out, and cheering on UGA football — Go Dawgs! Our team includes 10 full-time members, and we operate with high standards, strong energy, and a deep commitment to one another.
Giving back is central to who we are. I remain deeply involved in the local church and proudly support youth and school athletics, including serving as a major sponsor of high school football, baseball, and local youth sports programs. For our team, we offer 15 days of flat PTO, Friday lunches, an annual team trip (two nights with a plus-one), an annual bonus program, a 401k, licensing reimbursement, and a holistic approach to supporting employee health and individual needs.
Our office culture is fast-paced, high-producing, and highly driven, balanced by a strong family-oriented foundation. We’re looking for team members who are coachable, dependable, self-disciplined, competitive, emotionally intelligent, and team-oriented — people who value growth, resilience, gratitude, and doing meaningful work together.
ROLE DESCRIPTION:
I opened my agency in 2018 after serving as a pastor for 17 years, bringing a people-first, values-driven approach into agency ownership. I’m married and a proud parent of five children, with one son playing college baseball and the others active in various sports. I was born and raised in Middle Georgia and remain a lifelong resident of Warner Robins. I earned my bachelor’s degree from Brewton-Parker College and stay active in the Chamber of Commerce. Outside of work, I enjoy golf, working out, and cheering on UGA football — Go Dawgs! Our team includes 10 full-time members, and we operate with high standards, strong energy, and a deep commitment to one another.
Giving back is central to who we are. I remain deeply involved in the local church and proudly support youth and school athletics, including serving as a major sponsor of high school football, baseball, and local youth sports programs. For our team, we offer 15 days of flat PTO, Friday lunches, an annual team trip (two nights with a plus-one), an annual bonus program, a 401k, licensing reimbursement, and a holistic approach to supporting employee health and individual needs.
Our office culture is fast-paced, high-producing, and highly driven, balanced by a strong family-oriented foundation. We’re looking for team members who are coachable, dependable, self-disciplined, competitive, emotionally intelligent, and team-oriented — people who value growth, resilience, gratitude, and doing meaningful work together.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Ryan Lyons - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $50,000.00 - $60,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Warner Robins, GA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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